Today was my 1st visit. From the moment I walked in the atmosphere was inviting. The entire staff was great from the clerk to doctor. They were very thorough with everything that I needed to do to get back on track, especially since I haven’t gotten dental care in nearly 5 years. afterwords , I was given a treatment plan that was going to put me back on track at an affordable rate. I look forward to being there long-term
I had the pleasure of working with Melissa, and I couldn't be more impressed. She is professional, knowledgeable, and truly cares about her work. She went above and beyond to ensure everything was handled efficiently and effectively. Melissa made the entire process easy and stress-free, and her attention to detail is outstanding.
Shockingly poor experience, especially in light of all the positive reviews. So hopefully, this is a one-off mishap. Went in for a first-time checkup. I was told I had a cavity and two fillings that needed to be redone. I also asked for a cleaning when I came to do the fillings and they assured me they'll put it on the schedule. No problems there. When I came back to get the fillings though, the experience was very much like a circus. The dental assistant who prepped me couldn't definitively tell me what I was scheduled for that day. I said "Three fillings and a cleaning right?" But she seemed confused and needed to grab someone else. They said "You have two fillings today." I said "I'm fairly certain it's three, can you check" and they eventually give me an unconvincing "oh, yes, three. But no cleaning" I asked if they could put me in for a cleaning that day and they said yes. Okay. A clunky start but I'll give the benefit of the doubt. The dentist herself was kind, straightforward, and professional. It's very unnerving however, to be in the middle of a procedure and the dental assistant is absent-mindedly practicing his three-pointer form and talking gossip in between handing the dentist appliances. He was about my age, mid-20's, so I get what it's like having fun at work. But don't do that while there's a drill in my mouth, ya know? After the procedure, I asked if they were ready for the cleaning, and they ended up never scheduling me for one, and told me I wouldn't be able to get one that day. Extremely frustrating.
Assistants were great. Very pleasant. However the dentist ???? has no bedside manner (so to speak). I know this is a business but act like you appreciate your patients patronage. She was cold as ice ???? Like the receptionist that should have made me cancel out the gate. Don’t know where all the great reviews came from. Maybe another if there facilities.
I made an appointment for 11:00am on 5 December 24 but when I arrived it wasn’t in the system but the front desk quickly remedied the error and created me a chart to see the dentist. I was ushered back around 40 past 11:00am. The young man who took my x-rays was fantastic and courteous. The dentist Dr. O was super patient and explained everything. She was also quite thorough. We decided to allow the Veterans Administration to continue my treatment plan since it’s 100% funded and Humana only provided a maintenance program. I would definitely recommend this dental clinic.
